Welcome to Reliapart!

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Customer Service

Shipping & Delivery

All orders are shipped same day if received before noon Monday to Friday with the exception of public holidays. Please allow 2-3 days for delivery although most orders arrive sooner. All orders be shipped by Standard Shipping Process free of charge

Privacy & Security

Here at Reliapart we take your security seriously and as such we use the best in online security. We’ve put in place various security procedures to guarantee that when you shop online with Reliapart, your confidential data is collected and stored in a safe and secure manner. We also use the Verified by Visa and Mastercard Secure-Code system for added security on card payments. These are fraud prevention systems launched by the card providers (Mastercard and Visa) as an increased security method for authenticating your card details at the time of transaction.

If you have any other concerns, please do not hesitate to contact us.

Returns & Replacements

We want to make ordering & returning any unwanted items as easy and stress free as possible. We are always happy to provide an exchange or refund however we do ask that these items are returned to us within 14 days of the date of delivery. We kindly ask that you ensure that the goods are sufficiently packaged to protect against damage in transit. Your original delivery note/invoice must accompany any returned items/orders. We are always trying to improve our service to our customers so if you can give a brief explanation why you are returning goods it will be very helpful and enable us to focus and improving our service even further. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you wish to return an item/order than please send to: 49 Oxford Road, St Helier, Jersey JE2 4LJ GB

Refund

Once we receive your return it is inspected, we will then send you an email to advise you that we have received your returned item/order. We will also notify you in the same email of the approval or refusal of your refund.

All refunds are processed within 48 hours of the approval and the credit will automatically be applied to the credit card you use as your method of payment. Please be aware that it may a few days thereafter to appear on your account.

Payment, Pricing & Promotions

Please note we accept payment by Credit or Debit Card and PayPal only. Payment will be debited from your card or payment method at the time of order placement. We accept all major credit and debit cards. The price of any product shall be as stated on our website at the time you place your order except in the case of an obvious error. We try and ensure that all our prices on our website are accurate but occasionally errors can and may occur. If we discover an error in the price of a product that you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you do cancel then no payment will be debited from your card.

Ordering

When placing orders on our site we ask that you review your order carefully prior to submission as it cannot be modified once submitted. All items ordered are charged to your credit card automatically when the credit card information is input and the purchase completed at checkout. You will need to create an account on our site if you wish to place orders. When creating an account you will be required to enter your Name, Email Address and you will also be required to create a password. If you are creating an account while completing your first order then you will be requested to enter your billing address details, delivery address details, and credit card number in order to proceed with your order. If you have any trouble while setting up your account or simply require some help or assistance then please contact us at info@reliapart.co.uk and our customer service team will be only too happy to assist.